Terms and Conditions

1. About us

ClassEdge HQ is a trading name of Divyn Ventures Private Limited, a company incorporated in India (“we”, “us”, “our”). You can contact us at hello@classedgehq.com.

2. These terms

These terms govern the supply of our services to you (“Client”, “you”). By purchasing a service from us, you agree to these terms. Please read them carefully before purchasing.

3. Our services

We offer two flat-price packages:

• (a) The Gap Fix (£200) — a personalised report identifying Google Business Profile (“GBP”) visibility gaps for your studio, together with practical fix instructions and supporting materials. You apply the fixes yourself using the materials we supply.
• (b) The Gap Fix + Setup (£300) — everything in (a), plus we apply the recommended GBP fixes directly on your behalf. This is conditional on you granting us GBP Manager access via access@classedgehq.com.

4. What is not included

Unless expressly stated in your order, our services do not include: website changes, paid advertising, social media management, ongoing GBP management, content creation beyond the specific materials in your fix pack, or any activity outside the specific fixes listed in your report.

5. No ranking or outcome guarantees

We do not guarantee any specific Google ranking, search position, traffic level, enquiry volume, booking volume, or business outcome. Google’s algorithms are outside our control and change frequently. Our services are provided on a best-efforts basis using industry-standard practices.

6. Your responsibilities

You are responsible for:

• Providing accurate and complete information about your studio.
• For The Gap Fix + Setup: granting and maintaining GBP Manager access to access@classedgehq.com for the duration of the engagement, and removing access when you choose.
• Reviewing any content or changes we prepare on your behalf before or promptly after publication.
• Ensuring you have the right to authorise the changes we make (i.e. you own or are authorised to manage the GBP listing).

7. Fees and payment

All fees are quoted and payable in GBP (£) and are due in full before work commences, via the payment link we provide. Prices exclude any applicable taxes, duties or bank charges, which are your responsibility.

8. Timeline

We aim to deliver The Gap Fix within 5 business days of payment. For The Gap Fix + Setup, we aim to complete the applied fixes within 7 business days of receiving GBP Manager access. Timelines are targets, not contractual guarantees.

9. Intellectual property

Deliverables specific to your studio (your report, GBP content written for your listing, images we source or create specifically for you) become your property upon full payment. Our underlying templates, methodology, checklists, prompts, scripts and tools remain our property and may be reused across other clients.

10. Confidentiality

Each party will keep the other’s non-public business information confidential and use it only for the purpose of delivering or receiving the services.

11. Data protection

We process personal data in accordance with our Privacy Policy, available at classedgehq.com/privacy.

12. Limitation of liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.

Subject to that, our total aggregate liability to you under or in connection with these terms (whether in contract, tort, misrepresentation or otherwise) is limited to the fees paid by you for the specific service giving rise to the claim.

We are not liable for any indirect, special or consequential loss, or for loss of profits, revenue, business, goodwill, anticipated savings or data.

13. Termination

Either party may terminate the engagement for material breach that is not remedied within 14 days of written notice. Refund eligibility on termination is governed by our Refund Policy at classedgehq.com/refund.

14. Governing law and jurisdiction

These terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. Changes to these terms

We may update these terms from time to time. The version in force on the date of your purchase applies to that engagement.

16. Contact

Questions about these terms: hello@classedgehq.com.