Refund Policy

This Refund Policy forms part of our Terms and Conditions.

1. General principle

Our services are digital and delivered on a short timeline. Refund eligibility depends on the stage of the engagement when a refund is requested.

2. The Gap Fix (£200)

• (a) Before delivery: if you request a refund before we have sent you the report and fix pack, you receive a full refund.
• (b) After delivery: once we have sent you the report and fix pack, no refund is available, as the deliverable has been supplied in full. This applies whether or not you choose to implement the recommended fixes.

3. The Gap Fix + Setup (£300)

• (a) Before work begins: if you request a refund before you have granted GBP Manager access and before any setup work has started, you receive a full refund.
• (b) Report delivered, setup not yet applied: if we have delivered the report and materials but have not yet begun applying the setup fixes, a partial refund of £100 is available on request (representing the setup portion).
• (c) Setup complete: once we have applied the setup fixes, no refund is available.

4. Deliverable not as described

If a deliverable materially fails to match what is described in your order or in our Terms and Conditions, contact us within 7 days of delivery at hello@classedgehq.com. We will either correct the issue at no additional cost or, if we cannot, issue an appropriate refund.

5. Chargebacks

Please contact us at hello@classedgehq.com before initiating a chargeback with your card issuer or payment provider. Most issues can be resolved directly and more quickly.

6. How to request a refund

Email hello@classedgehq.com from the email address used at purchase, quoting your order reference and the reason for the refund request. Approved refunds are processed to the original payment method within 10 business days.

7. Contact

Questions about this policy: hello@classedgehq.com.